safetJourney Terms and Conditions

Terms and Conditions

Terms and Conditions

Check-in
Check-in closes 30 minutes before the stated time of departure. We recommend that guests honour our check-in policy as departure
time will not be extended and a fee of one thousand Naira (N1000) will be applicable for rescheduling due to lateness or change in
travel plans. Please note that rescheduling is subject to vehicle and seat availability.

Bookings and Reservation Our transporter partners would honour all bookings and reservations made in advance. In the event that we are unable to fulfill
your reservation, affected guest(s) will be rescheduled to another departure time at no extra cost.

Luggage Allowance
All guests are entitled to one medium sized luggage (30”x22”x15) per ticket. For comfort and safety purposes, we are unable to
accommodate any luggage with dimensions exceeding this standard. In cases where specific guest(s) luggage exceeds this requirement,
affected guests will be asked to either send the excess luggage via our Logistics partners or purchase an extra seat to accommodate
the luggage.


We recommend the use of flexible traveling boxes as plastic boxes are not acceptable on our buses. This is because these boxes are
not only fragile but also difficult to manipulate which poses a challenge during luggage loading activities.


Owing to the embargo placed by the Nigeria Customs on the importation of some food commodities, kindly note that we do not carry bag(s)
of rice on board our vehicles. Fragile items such as electronics, laptops and other valuable items are not to be placed in the trunk of our
vehicles but carried as hand luggage. Please note that hazardous materials such as but not limited to - gas cylinders (empty or with content), generators, building materials,
fuel in gallons, agrochemicals, herbicides, pesticides; etc. are not permissible on our vehicles. Please contact us for special travelling needs


Guests are also advised to monitor their luggage till their final destination.

Pick-Up Service
If there is a need for our pick up service, kindly chat with us for a schedule. Please note that a no-show without prior reschedule would render
ticket void. Guests with luggage exceeding a small box will also be required to travel from the terminal.

Refund Policy
Safetrip.ng does not make refund for online tickets duly purchased.

Managing Reservations (Rescheduling and Rerouting)
Guests with unused tickets are advised to utilize as soon as possible as ticket validity is restricted to one month from date of purchase after which the ticket becomes invalid. To utilize such tickets within the validity period, kindly send an email to customercare@safetrip.ng with new itinerary before proposed travel date. Note that all reschedules/re-routing requests are subject to vehicle and seat availability on desired route. In the event that the fare of the new trip is higher than the old trip, the guest will also be required to pay the differential for reschedule or re-routing request.

Price Changes Prices are subject to change without prior notice to guests due to unforeseen economic circumstances.

Child Fare Rate
We care about the safety of children and have provided a 20% discounts on tickets purchased for children. However, please note the following:
· The Child fare rate only applies to children between the ages of 2-10.
· Children within this range cannot travel unaccompanied by an adult.
· Child fare rates can only be assessable upon the presentation of a valid means of identification for the child (ren) on the planned day of travel
failure of which will result in discount cancellation. · An adult is only allowed a maximum of three child fare rates per booking.

Carriage of unaccompanied children
Our Transporter-Partners (TP) can only provide transportation for unaccompanied children between the ages of 10 to 15 on the condition that
the parent or guardian of the minor completes and submits our unaccompanied minor form which can be obtained from any of our terminals nation-wide
before the commencement of trip.

Animals and pets onboard
Bookings cannot be done for animals or pets.

Smoking Policy
Smoking is prohibited while on board

Sale of Tickets
Purchased bus tickets are not transferable and cannot be resold to anyone else.

Departure time
While we will do all within our control to ensure we comply with communicated departure times, in cases where unforeseen circumstances occur, please note that we are at liberty to alter the departure time without prior notice or compensation. This may influence seat selection and bus type.

Ticket Validity
Purchased but un-used tickets not used to travel have a validity of one (1) month from date of purchase, as long as the amount paid for the cancelled journey is not less than the cost of the proposed journey, in the event that it is, you will be required to pay the difference.

Lost/Forgotten Items
Guests are advised to monitor their luggage while at our terminals or in our vehicles. Should any item be stolen, lost or forgotten, we will not be held liable. Found but unclaimed properties will be kept for a maximum of 30 days before it is disposed of (except perishable items which will be discarded the same day if unclaimed to prevent contamination)

In transit Breakdown
In conjunction with our various Transporter Partners, as a company, we recognise the importance of preventive maintenance and we practice it religiously to reduce and possibly eliminate in transit breakdowns. For queries and enquiries on issues not addressed above, kindly reach our care team via email or mobile using customercare@cyberspace.net.ng or 09076555420, 09076555421.

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