Check-in closes 30 minutes before the stated time of departure. We recommend that guests honor our check-in policy as departure time will not be extended and a fee of one thousand Naira (N1000) will be applicable for rescheduling due to lateness or change in travel plans. Please note that rescheduling is subject to vehicle and seat availability.
Our transporter partners would honor all bookings and reservations made in advance. In the event that we are unable to fulfill your reservation, the affected guest(s) will be rescheduled to another departure time at no extra cost.
All guests are entitled to one medium-sized luggage (30x22 ``x15) per ticket. For comfort and safety purposes, we are unable to accommodate any luggage with dimensions exceeding this standard. In cases where specific guest(s) luggage exceeds this requirement, affected guests will be asked to either send the excess luggage via our Logistics partners or purchase an extra seat to accommodate the luggage. We recommend the use of flexible traveling boxes as plastic boxes are not acceptable on our buses. This is because these boxes are not only fragile but also difficult to manipulate which poses a challenge during luggage loading activities. Owing to the embargo placed by the Nigeria Customs on the importation of some food commodities, kindly note that we do not carry bag(s) of rice on board our vehicles. Fragile items such as electronics, laptops, and other valuable items are not to be placed in the trunk of our vehicles but carried as hand luggage. Please note that hazardous materials such as but not limited to - gas cylinders (empty or with content), generators, building materials, fuel in gallons, agrochemicals, herbicides, pesticides; etc. are not permissible on our vehicles. Please contact us for special traveling needs Guests are also advised to monitor their luggage until their final destination.
If there is a need for our pick up service, kindly chat with us for a schedule. Please note that a no-show without prior reschedule would render a ticket void. Guests with luggage exceeding a small box will also be required to travel from the terminal.
SafeJourney.ng does not make refunds for online tickets duly purchased.
Guests with unused tickets are advised to utilize as soon as possible as ticket validity is restricted to one month from the date of purchase after which the ticket becomes invalid. To utilize such tickets within the validity period, kindly send an email to customercare@safejourney.ng with a new itinerary before the proposed travel date. Note that all reschedules/re-routing requests are subject to vehicle and seat availability on the desired route. In the event that the fare of the new trip is higher than the old trip, the guest will also be required to pay the differential for rescheduling or re-routing requests.
Prices are subject to change without prior notice to guests due to unforeseen economic circumstances.
We care about the safety of children and have provided a 20% discount on tickets purchased for children. However, please note the following: · The Child fare rate only applies to children between the ages of 2-10. · Children within this range cannot travel unaccompanied by an adult. · Child fare rates can only be assessable upon the presentation of a valid means of identification for the child (ren) on the planned day of travel. Failure of which will result in discount cancellation. · An adult is only allowed a maximum of three child fare rates per booking.
Our Transporter-Partners (TP) can only provide transportation for unaccompanied children between the ages of 10 to 15 on the condition that the parent or guardian of the minor completes and submits our unaccompanied minor form which can be obtained from any of our terminals nation-wide before the commencement of the trip.
Bookings cannot be done for animals or pets.
Smoking is prohibited while onboard
Purchased bus tickets are not transferable and cannot be resold to anyone else.
While we will do all within our control to ensure we comply with communicated departure times, in cases where unforeseen circumstances occur, please note that we are at liberty to alter the departure time without prior notice or compensation. This may influence seat selection and bus type. Ticket Validity Purchased but unused tickets not used to travel have a validity of one (1) month from the date of purchase, as long as the amount paid for the canceled journey is not less than the cost of the proposed journey, in the event that it is, you will be required to pay the difference.
Guests are advised to monitor their luggage while at our terminals or in our vehicles. Should any item be stolen, lost, or forgotten, we will not be held liable. Found but unclaimed properties will be kept for a maximum of 30 days before it is disposed of (except perishable items which will be discarded the same day if unclaimed to prevent contamination)
In conjunction with our various Transporter Partners, as a company, we recognize the importance of preventive maintenance and we practice it religiously to reduce and possibly eliminate in transit breakdowns.
For queries and inquiries on issues not addressed above, kindly reach our care team via email or mobile using safejourney.ng@cyberspace.net.ng 09076555353
